How To Establish Rapport With The Customer

• Dress properly. In most cases you should wear a clean uniform.
• Smile and maintain eye contact.
• Have a well-prepared opening statement designed to arouse interest and curiosity.
• Pay them a sincere compliment.
• Find common interests and get them to talk about them.
• Do not talk about your own problems.
• Use the customer’ name and use it often. Do not presume to address them by their first name. Ask for permission.
• Limit the use of the words “I” and “me”.
• Be enthusiastic and confident without being pushy or conceded or condescending.
• Discretely study the home (or office) and look for clues to the customer’ style or interests.
• Always exercise good manners and never use bad language.
• Leave your bad habits behind.

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